Get Answers To Your Questions
Learn more about our company and what our clients are saying about us.
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Do your technicians get background checked?
Yes. Our entire team is background checked and drug tested.
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How often do you fix the system on the first visit?
We refer to our repair vehicles as a Warehouse on Wheels®. Due to the parts that we carry and the expertise of our technicians, Aspire has a first-visit fix rate of 97%.
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How do I know that you are charging me fairly?
We offer StraightForward Pricing®. Our pricing is flat-rate and transparent—no hidden or additional fees.
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What happens if you don’t repair the issue properly?
We offer a Repair Guarantee. We guarantee that repairs on your equipment are fixed right, or the repair is free. If a repair fails during the first year, we will repair it again at no charge.
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Do you sell my data?
We take your privacy very seriously. We use encrypted software and never sell your data to third parties.
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What brand of equipment do you recommend I get installed?
Our preferred brand is Amana.Depending on particulars, Amana offers a Lifetime Unit Replacement Limited Warranty, Lifetime Compressor Limited Warranty, Lifetime Heat Exchanger Limited Warranty (in each case, good for as long as you own your home), and the 10-Year Parts Limited Warranty.
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On the day of service, how long do I have to wait?
At Aspire, we understand how valuable time is. We schedule in 2-hour arrival windows. If our technician is late, we will waive the service fee.
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What can I expect on the day of my visit?
Approximately a half hour before arrival, you will receive a text with the technician’s picture, bio, and recent reviews.
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Do you offer 24-hour service?
We have on-call technicians that operate until 10 pm. We prefer for our technicians to be well-rested and energetic when they reach your home. This ensures the highest level of service.
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Are you open on holidays?
Aspire observes and allows time off for the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas.