Get Answers To Your Questions
Learn more about our company and what our clients are saying about us.
Do your technicians get background checked?
Yes. Our entire team is background checked and drug tested.
How often do you fix the system on the first visit?
We refer to our repair vehicles as a Warehouse on Wheels®. Due to the parts that we carry and the expertise of our technicians, Aspire has a first-visit fix rate of 97%.
How do I know that you are charging me fairly?
We offer StraightForward Pricing®. Our pricing is flat-rate and transparent—no hidden or additional fees.
What happens if you don’t repair the issue properly?
We offer a Repair Guarantee. We guarantee that repairs on your equipment are fixed right, or the repair is free. If a repair fails during the first year, we will repair it again at no charge.
Do you sell my data?
We take your privacy very seriously. We use encrypted software and never sell your data to third parties.
What brand of equipment do you recommend I get installed?
Our preferred brand is Amana.Depending on particulars, Amana offers a Lifetime Unit Replacement Limited Warranty, Lifetime Compressor Limited Warranty, Lifetime Heat Exchanger Limited Warranty (in each case, good for as long as you own your home), and the 10-Year Parts Limited Warranty.
On the day of service, how long do I have to wait?
At Aspire, we understand how valuable time is. We schedule in 2-hour arrival windows. If our technician is late, we will waive the service fee.
What can I expect on the day of my visit?
Approximately a half hour before arrival, you will receive a text with the technician’s picture, bio, and recent reviews.
Do you offer 24-hour service?
We have on-call technicians that operate until 10 pm. We prefer for our technicians to be well-rested and energetic when they reach your home. This ensures the highest level of service.
Are you open on holidays?
Aspire observes and allows time off for the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas.